Social distancing has had a huge impact on how people live and work. Business have been forced to be creative and agile to respond to the crisis. Customers have looked for creative ways around the restrictions that the crisis has forced upon them. There has been a strong push towards digitalization, working from home, and online events. Concerts have been held online. The Oscars have changed their rules to allow films that have only been streamed instead of shown in cinemas…
Some of these changes will stick. There will be some of your customers who enjoy the advantages that the new solutions are offering and will want to keep them. Of course, they expect that the current, emergency solutions get improved into fully fledged products and services.